PUTTING CUSTOMER FIRST : Essential Managers - Bruce, Andy

PUTTING CUSTOMER FIRST : Essential Managers

Andy Bruce

Yayınevi: Dorling Kindersley

Yayın tarihi: 09/2002

ISBN: 9780751338454

İngilizce | 72 Sayfa |

Tür: İş Yönetimi

  • Temin Süresi 28 - 42 iş günü

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Learn how to provide excellent customer service by understanding your customers' needs and identifying opportunities to build business relationships. Putting Customers first shows you how to achieve a market-led focus, implement customer-led objectives and produce a win-win outcome. Power tips help you handle real-life situations and develop the techniques to create loyal customers.

Practical techniques help you understand the needs of customers and show how to develop a customer-first attitude
Clear text and illustrations demonstrate the basics of customer care and how to maintain a professional approach
Simple tips explain how to build up a loyal customer base and how to view complaints as an opportunity
Accessible flow charts and diagrams explore different options for taking action and provide useful examples.

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